Refund policy

Returns and refund (if applicable)

We try to make our size chart as accurate as possible to prevent sizing issues. However, we know unexpected things can happen in life, if you change your mind about your order and would like to return the item, you must meet the following product criteria:

  • The product should still have its original packaging not thrown out, unworn (excluding trying on) and unwashed, this is in place due to hygiene reasons.
  • All tags and labels are intact and not cut off
  • Contact us using the contact form no longer than 14 days after you received your item(s). Alternatively, you may also email us at help@cheesetoasted.com. Please write “return request” as the subject line in your email. 

 

Return shipping procedures

    If you have an account, you may use the Shopify self-return feature. If you wish to bypass that feature, or don't have an account with us, then follow the following procedure: you must print your proof of purchase or receipt that was emailed to you when you purchased the item, and place it in your return package along with the item.

    As a small business, we are sadly currently unable to cover your return shipping costs. So you are responsible for all return shipping costs. 

     

    For Canadian orders, please send return shipping to the following address:

      Cheese Toasted 
      PO Box 47162 Creekside
      Calgary, AB T3P 0B9
      Canada

       

      For US orders: 

      We currently do not offer return from US buyers. All sales are final due to tariff complications.

        Please ensure the product is returned to us within 120 days after you contacted us and initiated the return. We are flexible with this rule, as we understand world issues and environment factors may affect shipping speed. We are not responsible if the return package gets lost or stolen in the shipping process due to this being outside of our control. In extreme cases, if we receive a return more than 6 months later, we are unlikely going to issue a refund. You may consider adding tracking and/or shipping insurance to your return shipping to reduce the likelihood of lost packages.

           

          All refunds are partial

            When we receive your return, we will determine if you are eligible for a refund based on the criteria above.

            Please note refunds will not include the original shipping cost used to send the item to you. So refunds will only include the price of the products you returned.

            We will contact you regarding your eligibility within 2 days of receiving the returned item(s).

            If you are approved, we will begin the refund process immediately. It may take up to 7 business days for the funds to appear on your account. The refund should appear on the same card or payment method you used to purchase the product.


              Sale Products

              Sale products cannot be refunded. All sales item purchases are final.

               

              Gift Return

              If you received the item as a gift but no longer wish to keep it, regular return and refund rules still apply. Please see above to ensure you meet the product criteria for return and follow our return shipping procedures. In addition, to be eligible for a gift refund, the item must be “marked as a gift” when the original purchaser ordered the item to be shipped to you.

              If you (as the gift receiver) are approved for a refund, a store credit/gift code will be emailed to you. You will only be able to use the store credit/gift code for future Cheese Toasted purchases. Items sent to you not “marked as a gift” will follow regular return and refund process, and the original purchaser will receive the refund.

               

              Exchange

              Sadly, we do not offer exchange for any reasons at the moment, for example, ordering the incorrect sizes, change of mind, etc. Please follow the return procedure above instead and place a new order for an item you would like :).

              If you are local to Calgary, AB, Canada, Exchange can be offered at our discretion as long as the apparel still has its tag and is unworn or washed.

               

              Damaged item on arrival or incorrect item shipped

              Oops! That’s definitely on us. Please use the contact form or emailed us at help@cheesetoated.com with “damaged product received” or “incorrect item received” in the subject line, and we will see what we can do for you. We will most likely also need photo proofs of the damaged/incorrect item, so please have the photos ready when we request for them. We will resolve the issue for you at no additional cost.